FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new lighting fixtures arrive safely and promptly at your doorstep:

• Free Shipping (7-14 business days): $0

• Standard Shipping (7-14 business days): $10

• Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays). Since lamps feature delicate components like glass shades, ceramic bases, and sensitive wiring, we take extra care to pack each unit inside customized shock-absorbing foam molds and drop-tested outer boxes to guarantee a safe arrival. You will receive a tracking confirmation email as soon as your package leaves our facility.

Q: Can I track my package? A: Absolutely! Once your package ships, we will send you an email containing a tracking number and a link so you can follow your order's journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, item selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & FRAGILE DAMAGE POLICY

Q: What is your return policy? A: We want you to absolutely fall in love with your new lighting! If a lamp doesn't fit your space exactly how you imagined, you can return your items within 30 days of delivery for a full refund. For safety, electrical compliance, and resale reasons, all returned lamps must be completely unused, uninstalled, unmodified, and returned in their original packaging with all protective foam padding intact.

Q: My lamp or lampshade arrived broken. What should I do? A: We pack our products with extreme care, but fragile glass shades, ceramic bodies, and delicate light bulbs can occasionally suffer from rough transit handling. Please do not worry, your purchase is 100% covered. Take a quick photo or video showing the damage along with the shipping label on the box, and contact us immediately at [Your Support Email]. We will arrange a free replacement or issue a full refund right away.

PRODUCT & ELECTRICAL SAFETY

Q: Are your lamps compatible with standard US outlets? A: Yes, absolutely! All RosieLampie electrical components, plugs, and cords are engineered specifically to comply with standard US 110V - 120V outlets.

Q: Are light bulbs included with the lamps? A: To see if a light bulb is included with your purchase, please check the "What's in the Box" or "Specifications" section on the individual product description page. If a bulb is not included, we will clearly state the compatible bulb socket type (e.g., E26, E12) so you can easily purchase the perfect bulb at your local store or online.